Privacy Policy
This Privacy Policy describes how Shuchi and its operators collect, use, and protect information when customers visit this website, place an order, or contact us through WhatsApp, email, or payment links.
1. Information we collect
- Name, phone number, shipping address, and pincode shared during checkout.
- Email address if provided during payment or contact.
- Order details such as product size, quantity, payment reference, and order status.
- Messages sent to us on WhatsApp, Instagram, or email for support and order handling.
2. How we use your information
- To process, pack, dispatch, and support your order.
- To contact you regarding payment, delivery, order issues, or customer service.
- To maintain internal order records, inventory logs, and shipping records.
- To improve product listings, service quality, and customer communication.
3. Payments
Orders and payments may be coordinated manually through WhatsApp, phone, or third-party payment providers when applicable. We do not store your full card or bank details on this website.
4. Sharing of information
We only share customer information when necessary to complete business operations, including payment processing, courier shipping, and legal or regulatory compliance. We do not sell customer data.
5. Data retention
We retain order and customer support records for as long as reasonably necessary for fulfilment, bookkeeping, compliance, and dispute resolution.
6. Your rights
You may contact us to request correction of inaccurate information or to ask questions about how your order data is being used.
7. Contact
Contact details:
- Business name: Sri Mahalingeshwara Oil Mill
- Brand: House of Shuchi
- Email: houseofshuchi@gmail.com
- Phone: +91 88613 57154
- Address: 3-73/1, Navodaya Nagara, Agrahara, Chanthar, Brahmavar, Udupi, Karnataka 576213